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This Week at Sydnee - March 6th, 2026
March 1, 2026
New
Improved
Fixed

Big one this week. The Service module got a full redesign, tasks got faster with a new filter system and priority settings, and a handful of other improvements across the board. Here's what shipped:

🎫 Service Showcase

  • Fresh new design across the module and dashboard widget

  • New "Create Ticket" button next to each active service so clients can submit requests directly — disable it company-wide or per account

  • Assign team members to each service so requests always land with the right person, with a default you can override per account

  • Creating a new category is easier now — just give us a list of services and we'll set everything up so all you have to do is edit

Tasks

  • Big performance improvements across all task views

  • New comprehensive filter system so finding what you need is a lot faster

  • Tasks created from the Service module now show a tag and appear in a dedicated Service Tasks section

  • New Priority field — set it on any task and filter by it to stay on top of what matters most

  • This release lays the groundwork for tags, time tracking, and more coming soon

🔒 Private Requests

  • Files attached to private requests now store in the file module with the folder hidden from clients automatically

  • Changing a request to private will also update folder permissions retroactively

🐛 Bug Fixes & Polish

  • Fixed a bug where public link downloads were being counted multiple times when shared via iMessage, Slack, Teams, etc. — download counts now reflect real numbers

  • Lots of other bug fixes across the board

Linked feedback
Service Requests for Active Services
Feature Requests
Private Request File Uploads → Hidden Folder in File Module
Feature Requests
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