This week, you may not see big changes on the screen. That is because we are working on something bigger behind the scenes.

We are improving live chat - one of the most used parts of Sydnee.

Live chat is where you talk with clients, ask quick questions, and keep work moving. Our goal is to make it much more powerful, without changing what you already like.

We are aiming for May 8th to launch this feature. Sorry for the delays! (P.S. API changes for tasks are still coming in May!)

The Big Idea

Right now, each account has one main chat.

We are keeping that.

But we are adding more ways to talk and stay organized.

Soon, live chat will support:

• Channels (group chats for your team)

• Direct messages (one-on-one chats)

• Better organization

• Smarter notifications

• A better experience for your clients

Think of it like this: same chat you know, just with more tools.

Channels (New)

You will be able to create channels for different types of work.

Examples:

• A channel for your team

• A channel for a project

• A channel for internal notes

This means you do not have to put everything in one chat anymore.

Channels will include:

• Public or private options

• Adding and removing people

• Leaving or archiving channels

• Custom notifications

Direct Messages (New)

You will be able to message teammates directly.

This helps when you want to:

• Ask a quick question

• Share something privately

• Talk without using the client chat

These messages will be easy to start from anywhere in the app.

Better Organization

We are improving the chat sidebar so it is easier to manage everything.

You will see:

• A Channels section

• A Direct Messages section

• Your account chats

You can also:

• Sort your chats

• Create your own sections

• Save your layout so it stays the same

Better Client Chat (Portal)

Client chat is getting better too.

Right now, clients usually see one conversation.

Soon, they can:

• Have more than one conversation

• Get better notifications

• See what is unread

You still control if clients can use chat or not.

Smarter Notifications

We are making notifications more reliable.

This includes:

• Better unread tracking

• More accurate notifications

• Follow-up emails if messages are missed

This helps make sure nothing important gets lost.

Why This Matters

Sydnee keeps your work in one place.

Live chat is what connects everything — tasks, files, requests, and services.

With these updates, you will be able to:

• Talk with clients more clearly

• Work with your team faster

• Stay more organized as you grow

Coming Soon

We are still finishing this update, but it is coming soon.

The goal is simple:

Keep what works. Add what is missing.