This week focused on helping teams manage information at scale, improving performance throughout the platform, and polishing some of the details that make Sydnee easier to use every day.

Bulk Memo Pad Updates

Managing your portal's memo pad across dozen or hundreds of portals just got easier.

You can now update memo pads across multiple accounts at the same time. Whether you’re rolling out new instructions, updating internal notes, or standardizing information across your organization, Bulk Memo Pad Updates can save a significant amount of time.

To get started, navigate to your Sydnee dashboard, click the dropdown arrow next to Create Account, and select Bulk Memo Pad Update.

Faster Live Chat Experience

We’ve made several improvements behind the scenes to make live chat load faster within Sydnee.

Conversations should now feel more responsive when opening chats, switching between channels, and loading message history.

Refreshed Quick Action Icons

Our artist, Eve, gave the Quick Actions menu a visual refresh with updated icons. We're working each week to bring additional polish to the platform.

Better Request PDF Exports

Downloading a PDF of a request now includes:

• Request descriptions are now included in exported PDFs

• Checkbox fields now display all available options

• Selected and unselected choices are both visible for better record keeping

These improvements make exported requests more useful for documentation, audits, and sharing outside of Sydnee.

Bug Fixes

This week also included several bug fixes and quality-of-life improvements, including:

• Fixed an issue preventing service requests from setting dates on mobile devices

• Additional stability and usability improvements throughout the platform

• Got rid of a stutter when modals close around the platform

As always, thank you for your feedback and for helping us continue to improve Sydnee every week.