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Sydnee Client Portals
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This Week in Sydnee – May 15th
May 15, 2026

This week focused heavily on platform stability, infrastructure improvements, and the first phase of our public API expansion.

🚀 First Phase of the API Expansion Is Live — We’ve started expanding Sydnee’s public API with the first set of file manager endpoints.

The new API additions include:

  • Browse folders

  • Retrieve file metadata

  • Access file version history

  • Retrieve file comments

  • Generate download URLs

We also updated:

Improved API Rate Limiting — Updated API rate limiting to be more accurate and split limits into:

  • 300 read requests per second

  • 100 write requests per second

💬 Live Chat Stability Improvements — We shipped a number of reliability and performance improvements across live chat to help conversations feel faster and more stable day to day.

📨 Invite Email Fixes — Fixed an issue that could prevent invite emails from properly sending when inviting clients into their portal.

🏢 Updated Default Live Chat Channels — All newly created companies will now automatically start with default channels named Team Chat and Social to help teams get organized faster out of the box.

🔒 Frame Protection Added Across Sydnee — Added frame protection across both the main app and client portal experience to improve overall platform security.

©️ Copyright Notices Added to Client Login Pages — Added copyright notices to all client login pages across Sydnee portals.

Linked feedback
File Downloads in API
Feature Requests
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